FAQ

How do  I see parking?

- Select a port or parking lot. Price will show once done.

How do I get to the parking lot?

- Our parking lot is very easy to find and get to. A map with custom directions can be printed from the map on the reservations page.

What should I bring with me to the lot?

- Please bring your printed receipt from the web-site reservation or Paypal receipt and hand to the attendant upon arrival.

- Paypal user, please bring your printed receipt and hand to attendant upon arrival. 

What happens when I get to the lot?

- Our staff will assist your party with their luggage and assist you onto the shuttle.

When parking your car, does 241 require you to leave your keys?

- No, you do not have to leave at our POT 1222 Channelside Drive location.

-Yes, you do have to leave your vehicle keys for our POT 223 South 12th Street location.

- If you ask for additional services, key is required. (Detailing etc).

Does the shuttle driver assist with luggage?

- Our shuttle drivers will assist with loading and unloading of all luggage.

- POT 223 S. 12th Street location no shuttle.

Do you have car seats and boosters on your shuttles?

- Yes, upon request we can accommodate any baby or youngster requiring a car seat or booster seat.

How will I know where to be picked up after my trip?

- Upon arrival claim check with phone number directly to shuttle driver is given a locations that has shuttle services.  Designated pick-up location will be shown by shuttle driver prior drop-off.  The phone number is for special request to assist you.

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Is the parking lot secure?

- Yes, our 1222 Channelside Drive parking lot and cruise parking storage facility is lit, fenced, and overnight security.

Can I make a reservation on the day of our trip?

- Yes, we take reservations up until the cruise or flight departure.

What if I have to cancel my reservation?

- A reservation can be cancelled up to 24 hours from your departure time. A one day charge will be assesed along with the processing fee.

How do I cancel a reservation?

- Go to Contact Us page to cancel.

Additional questions?

- Please go to our Contact Us page and send us an e-mail, or you can call 1-877-886-1583. Our office hours are 7am – 6pm Monday to Saturday.